PRIVACY POLICY

Last updated: July 4, 2025

1. Who we are

This website is operated by Punta Cana Horse Ride, located at Punta Cana, Macao / carretera arena gorda.
You can contact us at info@puntacanahorseride.com or through social media, WhatsApp, or direct phone calls.

2. What data do we collect?

We collect the following personal information through our booking forms:

• Full name
• Email address
• Phone number

We do not collect or store credit/debit card details directly.
All payments are securely processed through external platforms such as PayPal and Carnet.

3. What do we use your data for?

We use your personal information solely to:

• Confirm and coordinate your horse tour booking
• Contact you via WhatsApp, email, or phone
• Send you promotional emails about our offers and experiences
• Manage your data within our internal CRM system

We do not sell or trade your personal information.

4. Who do we share your data with?

We may share your data with customer relationship management (CRM) platforms for internal marketing and service coordination purposes, always under secure data protection standards.

5. Cookies

This website uses cookies to:

• Measure user visits and behavior via Google Analytics
• Remember user preferences and improve browsing experience

What is a cookie?
A cookie is a small text file stored on your device when you visit a website. It does not contain personal identifiable information but helps personalize the user experience.

By browsing our site, you consent to the use of cookies. You may disable cookies through your browser settings.

6. Security

We protect your data through internal protocols and secure storage, using encrypted connections (SSL/HTTPS) and restricted access to authorized personnel only.

7. Your rights

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of receiving marketing communications

To exercise these rights, please contact us at info@puntacanahorseride.com or visit us directly at our office.

8. Jurisdiction

This policy is governed by the laws of the Dominican Republic. For any concerns regarding your data, please reach out to us directly.

9. Use of Customer Photos

By participating in our horse tours, you grant Punta Cana Horse Ride the right to take photos and videos of you during the experience. These images may be used for promotional and commercial purposes on our digital platforms, including but not limited to our website, social media, and marketing campaigns. If you do not wish to appear in any promotional content, please notify our staff in advance.